FORT WORTH, Texas, May 20, 2024 —

In today's fast-paced world of government payments, staying ahead of the curve requires a blend of expertise, innovation, and dedication. At Certified Payments, we pride ourselves on our ability to deliver tailored payment solutions that meet the unique needs of every government agency we serve. To shed light on our approach and the dynamic landscape of government payments, we sat down with Adam Dixon, a key member of our sales team. Adam shared his valuable insights on the challenges government agencies face, the innovative solutions we provide, and his personal experiences working with Certified Payments.

1. What do you love most about working at Certfied Payments? 

What I love most about working at Certified Payments is the incredible freedom and flexiblity to identify and connect with clients who can truly benefit from our suite of products and solutions. It allows me to understand the unique needs of each agency and tailor our offerings to provide their needs. This culture fuels my passion for what I do but also enables me to make a real difference in the lives of our clients and their consitutients. 

2. What are the unique challeges government agencies face when it comes to adopting new technology? Government agencies often face the challenge of balancing the need to find the lowest rates for their constituents while also having the most streamlined and easy-to-use reporting and processing solutions internally. They must ensure that any new technology they adopt is cost-effective and does not add unnecessary complexity to their operations. And there is also the aspect of security and protecting sensitive information.  

3. How do we help them overcome those challenges?

I always tell my clients, “We will never ask you to do more work and we will never ask you to pay more money. Otherwise, why are we talking?” By focusing on integrating our solutions seamlessly into their existing systems, we make sure that the transition is smooth and that their processes become more efficient, not more complicated. By offering cost-effective, secure, and customized solutions, we help agencies overcome the hurdles of modernization without sacrificing budget or operational simplicity.

4. We talk a lot about how we provide tailored payment solutions for every department. Can you elaborate on what this means and how it differentiates our approach from a one-size-fits all solution?

Our ability to integrate our system into whichever taxpayer software solution they are using today is a significant differentiator. This means that we can allow their constituents to pay their tax bills online, in person, or over the phone with no disruption to their existing process. We don't force a complete overhaul of their existing systems; instead, we work within their current framework to enhance and optimize their payment processes. This tailored approach ensures that each department gets a solution that fits their specific needs, providing flexibility and ease of use that a one-size-fits-all solution simply cannot match. By configuring our system to meet their requirements, we deliver a customized experience that improves efficiency and satisfaction for both the agency and its constituents. 

5. What's the most exciting thing you are working on right now? 

We have an existing integration with DevNet in several states and are working to get 5-7 new Illinois Counties up and running for the 2024 Tax Season right now! This is incredibly exciting because it represents a significant expansion of our services and an opportunity to make a substantial impact on the efficiency and effectiveness of tax collection processes in these counties. Each new integration is a chance to demonstrate the value of our solutions and to help these local governments streamline their operations, improve security, and enhance the overall experience for their taxpayers. 

6. What's one thing-either work related or not-you've learned in the past month(s)?

One valuable lesson I've picked up recently is how crucial it is to delve deep into understanding the inner workings of the systems and tools we rely on at work. Specifically, I've been focusing on gaining a comprehensive understanding of our company's new payment platform. I've realized that the more I familiarize myself with its internal processes, the better equipped I am to communicate effectively with both potential clients and existing ones. It makes the transition process for clients moving from their previous payment processors to ours easier, but also enhances my ability to provide support and assistance whenever needed. 

7. What's the best thing a customer has said to you?

One of the best compliments I've received was, “I do appreciate your fast response every time though. You are very helpful and I greatly appreciate that.” This feedback is incredibly rewarding because it highlights the importance of responsiveness and customer service. I work very diligently to respond quickly and effectively to our clients' needs, ensuring they feel supported and valued. 

8. What's your biggest pet peeve? 

My biggest pet peeve is people not doing what they say they are going to do. Integrity and reliability are crucial in both personal and professional relationships, and it’s frustrating when commitments aren’t honored. Another pet peeve is people using the word ‘ironic’ when it’s barely a coincidence. 

Adam Dixon is our Midwest Regional Sales Manager. With more than 15 years of experience in the payments industry, Adam brings an extensive knowledge of payment services to the team and his customer-centric approach to sales complements Certified Payments’ dedication to providing concierge customer service.

For more information about Certified Payments’ solutions for your agency, please reach out to sales@certifiedpayments.net.